BUG?

augustosabeh · Post by **augustosabeh** » Aug 13th, ’21, 17:14

I have a problem, I formatted the pc twice and it keeps happening, reinstall too.

I'm working with fastkeys and it closes with the error mentioned in the image, and then it opens without any data loaded, it doesn't let me restore any backup either and makes me have to configure it again.

any solution?

images:
https://ibb.co/4PpXvtJ
https://ibb.co/s6mRGzK
https://ibb.co/SxtD834

Post by **Marko** » Aug 13th, ’21, 17:38

To load the default settings file use File/Open and select Setting.fdb file from Documents/FastKeys folder.

If you upgraded from version 4, try running FastKeys 4 and select File/Properties - see your Settings file path. Then run FastKeys 5 and use File/Open to load the settings file.

augustosabeh · Post by **augustosabeh** » Aug 13th, ’21, 17:56

I do that, it brings me all the information but not the configurations, it sets me everything by default, when I want to assign a key to the start menu and save, this poster appears

https://ibb.co/DpxzwvF

Post by **Marko** » Aug 13th, ’21, 19:55

Have you determined the location of your settings file? Copy the file to Documents/FastKeys folder and then use File/Open to load it.

If this doesn’t work, please contact our support.

augustosabeh · Post by **augustosabeh** » Aug 24th, ’21, 12:21

hello again, I continue with the same error, I tried uninstalling and reinstalling, for some reason I get the poster of the error that settings could not be found when it is in the corresponding folder. It is taking me a long time.

https://ibb.co/JrKWvy7
https://ibb.co/MCkh7Jg
https://ibb.co/RyCd37j
https://ibb.co/V2Vk2cz
https://ibb.co/ckLDHKk

augustosabeh · Post by **augustosabeh** » Aug 24th, ’21, 13:13

is that this error always occurs after my pc returns from suspension, reading another post that another person had problems, I tried to run as administrator and now if the program works, please solve that so that other people do not have to suffer.

post I saw: viewtopic.php?f=5&t=1731

edit: it happened again even running it as administrator, I don't know if I'm doing something wrong, don't touch anything in the configuration for this to happen, it's like the program's configuration is decoupled

Post by **Tom** » Aug 24th, ’21, 15:22

In your case FastKeys cannot access or save the settings to the specified location path. What is the location of your settings file? Local disk, network? Is the path accessible at all times and you have the full access rights?

Please contact our support mail for more detailed help.